Responsible Gaming at ICE Casino
At ICE Casino, we are committed to providing a safe and enjoyable gaming environment. While we aim to offer entertaining experiences, we recognise the importance of responsible gaming and the risks associated with problem gambling. This page outlines the tools, limits, and support options available to help you stay in control and gamble responsibly.
Setting Limits for Safe Gambling
Gambling should be treated as a form of entertainment, not as a way to make money. To ensure your gaming remains fun and safe, it is important to set clear limits before you start playing:
- Budget Wisely: Only gamble with money you can afford to lose. Consider setting aside a separate entertainment budget specifically for gambling.
- Time Limits: Decide in advance how much time you want to spend gambling and stick to it.
- Take Regular Breaks: Continuous play can affect your judgement. Taking breaks helps maintain perspective and control.
- Avoid Gambling When Upset: If you are feeling stressed or upset, it is better to avoid gambling and instead talk to a friend, family member, or support organisation.
- Maintain Balance: Ensure gambling is just one of many hobbies or activities in your life.
- Don’t Chase Losses: Accept losses as part of the game and do not try to recover them by increasing bets.
Tools to Help You Stay in Control
ICE Casino provides several safety tools to help you manage your gambling activity effectively:
Deposit Limits
You can set deposit limits for a chosen period. Once you reach your limit, you will not be able to deposit more funds until the limit resets. This helps prevent overspending and keeps your gambling within your budget.
Time-Out
If you want to take a short break from gambling, you can activate a time-out for 24 hours through your account settings. During this period, your account will be temporarily suspended, allowing you to pause and consider your gambling habits. Your account will automatically reactivate once the time-out expires.
Self-Exclusion
If you find it difficult to control your gambling, you can choose to self-exclude for a longer period, such as six months or more. To do this, please contact our support team via live chat or email at [email protected]. Your account will be inaccessible during the self-exclusion period. To reactivate your account after this period, you will need to contact us again.
Important: Self-exclusion requests made via email or the website are only effective once you receive a confirmation email. For immediate self-exclusion, please use the live chat option.
Permanent Self-Exclusion
If gambling has become a serious problem or if you have received concerns from friends or family, you may request permanent self-exclusion. This option is available by contacting our support team via live chat or email. Permanent self-exclusion helps you take a decisive step to stop gambling indefinitely.
Self-Assessment
Not sure if your gambling is becoming problematic? We recommend taking a self-assessment test to evaluate your habits. This can provide personalised advice and help you understand whether you need additional support. You can find such tests through recognised organisations specialising in gambling support.
Preventing Underage Gambling
ICE Casino strictly prohibits gambling by anyone under the age of 18. It is illegal for minors to open accounts or participate in gambling activities on our platform. Any accounts found to be operated by underage individuals will be closed immediately, and any winnings will be forfeited.
To help prevent underage gambling, we encourage the use of parental control software such as Net Nanny and recommend limiting online time for minors. Additionally, do not share your login or banking details with others, and avoid enabling "Remember Password" features on shared devices.
Support Resources
If you feel you need assistance with responsible gaming or are concerned about your gambling habits, support is available:
- Gamblers Anonymous: A fellowship of individuals supporting each other through shared experiences. They offer forums, chat rooms, virtual meetings, literature, and local meetings to help you.
- Software Blockers: Tools such as GamBlock and BetBlocker can restrict access to gambling sites on your devices. Please note that ICE Casino is not responsible for the performance of third-party software.
For any assistance with our responsible gaming features, you can contact ICE Casino support via live chat.
Play for Entertainment. Play Responsibly.
Your safety and enjoyment are our priorities. By using the tools and resources available and gambling responsibly, you can ensure that your experience at ICE Casino remains fun and under control.